Privacy Policy

Introduction

We aim to provide you with transparency and control over your information. KnowledgeBrief are committed to respecting your privacy, so every KnowledgeBrief product is designed to minimise the collection and use of your data whenever possible.

This Privacy Policy is meant to help you understand what information we collect, why we collect it, and how you can request and manage your information.

We help organisations to innovate by applying new management and leadership techniques, improving management and leadership delivery for better results.

Covering all management disciplines, we help to build capability by:

• producing very high quality, innovative management and leadership content in formats that are easy to use,
• creating engaging, advanced and intuitive technology services for individuals and groups,
• designing and managing professional development programmes that make a marked business difference.

When you use our services, we need to record your information in a variety of ways. For example, you can sign up for a KBProfessional account and you are able to manage your personal profile like name, email, job title, or sign up to attend a training day where we record your attendance. Across our services you can either edit your personal information or can request us to manage it or provide it.

To help explain things as clearly as possible, we’ve added definitions for key terms. And if you have any questions about this Privacy Policy, you can contact us at [email protected].

We want you to understand the types of information we collect when you use our services

We collect information to provide our services to all our users and learners – from basic things like your company or job title, to more complex things like your educational qualifications. The information KnowledgeBrief collects, and how the information is used, depends on how you use our services.

When you’re not signed in to our KBProfessional platform, we store information we collect with unique identifiers tied to the browser, application or device you’re using. This helps us do things like provide you with the right content while using our service.

When you’re signed in, we also collect information that we store with your KnowledgeBrief account, which we treat as personal information.

Things you create or provide to us

If you decide to register with or use our services you will be asked to provide certain information about yourself, this includes your name, email address and contact details when you:

• sign up to the website or KBProfessional platform as an individual or through your organisation,
• sign up to use the website or KBProfessional platform via an integrated service, such as Google,
• request and receive customer support,
• request and receive learning support,
• provide billing and payment information,
• register for events,
• post comments using the website or KBProfessional platform,
• participate in discussion boards or other collaboration mechanisms provided by the website or KBProfessional platform.

We also collect the content you create, upload, or receive from others when using our services. This includes things like emails you write, photos you upload, documents you upload and comments you make.

Information we collect as you use our services

Your apps and browsers

We collect technical information about the apps, browsers, and devices you use to access our services, which helps us provide support to you and helps improve our services to you.

The information we collect includes your browser type and version, your geographical location, your computer or mobile operating system and cookie data. We also collect information about your visit, including the address of the web page you visited before using our service, the date and time of your visit, page response times, download errors and the length of your visit.

Your activity

We collect information about your activity in our services, which we use to do things like update your learning progress or suggest content you might like. The activity information we collect may include:

• content you read,
• courses you enrol on,
• terms you search for,
• purchases you make,
• people with whom you communicate via comments,
• content you upload or create.

If you are a KBProfessional user, you can visit your profile and see your activity information that’s saved in your account.

Using our Services

What is personal data?

Under the EU’s General Data Protection Regulation (GDPR) personal data is defined as:

Any information relating to an identified or identifiable natural person ('data subject'); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

Why does KnowledgeBrief need to collect my personal data?

In order for us to provide you the service to you we need to collect personal data from you. In any event, we are committed to ensuring that the information we collect, and use is appropriate for this purpose, and does not constitute an invasion of your privacy.

Consent is required for KnowledgeBrief to process your personal data, but it must be explicitly given. Where we are asking you for sensitive personal data, we will always tell you why and how the information will be used.

By consenting to this you are giving us permission to process your personal data specifically for the purposes identified.

Why does KnowledgeBrief need to collect my personal data?

This privacy policy together with our Terms & Conditions and any other documents referred to in this Privacy Policy, defines the basis on which any personally identifiable information (Personal Data) we collect from you, or that you provide us with, will be processed by us. Please read this Privacy Policy so that you understand how we treat your Personal Data in respect of your use of our websites and/or the KBProfessional platform and/or any other service provided by KnowledgeBrief.

The data controller responsible in respect of the information collected by our services is KnowledgeBrief Ltd, a private limited company registered in England with number 0545162 whose registered office is at 85 Great Portland Street, London, W1W 7LT the data protection registration number is Z2841145.

By using our services, you are accepting the terms of this Privacy Policy. By consenting to this Privacy Policy you are giving us permission to process your personal data specifically for the purposes identified in this policy.

We implement technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. Please see our data protection policy for more details.

What are cookies and how does KnowledgeBrief use them?

A cookie consists of a piece of text sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser. We use cookies in accordance with our Cookie Policy.

We may use both “session” cookies and “persistent” cookies on the website. We will use the session cookies to keep track of your activity whilst you navigate the website. We will use the persistent cookies to enable our website to recognise you when you visit.

Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.

Can I have an account if I’m under 16 years old?

You may not have account on the service if you are under the age of 16. We do not collect information from or create content specifically for children under 16. If we discover or suspect that you are a user of the website or services who is under the age of 16, we will have to close your account.

Information for parents or guardians, please see our account termination information in our Terms & Conditions.

What does KnowledgeBrief use my information for?

We will use information you give us:

• To improve our services to you.
• To send you non-marketing email notifications from the website or services to you which you have specifically requested.
• To send you marketing communications relating to our business which we think may be of interest to you, where you have specifically requested this, by post, by email or similar technology. You can inform us at any time if you no longer require marketing communications, you can unsubscribe from marketing emails by using the “unsubscribe” included in the email.
• To send you goods purchased via the website or services and supply you with services purchased via the website or service.
• To send statements and invoices to you and collect payments from you
• To deal with enquiries and complaints made by you or about you relating to the website or service.

By using our website or service, you agree that we can access, aggregate and use non-personally identifiable data we have collected from you. This non-personally identifiable data will not identify you or any other living person. We may use this non-personally identifiable data to:

• Help us understand how our customers are using our website or service.
• Allow us to provide information to our customers regarding the uses and benefits of the website or service.
• Provide useful business insights from the aggregated data.
• Information we receive from other sources. We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive). By using the website or service, you consent to Personal Data being collected, held and used in this way and for any other use you authorise.

Information we receive from other sources. We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive). By using the website or service, you consent to Personal Data being collected, held and used in this way and for any other use you authorise.

Will KnowledgeBrief share my personal information with anyone else?

We may share your Personal Data with any member of our organisation (KnowledgeBrief Ltd) such as employees or officers.

Information we share with third parties

We may share your information with selected third parties including:

• Business partners, suppliers or subcontractors insofar as reasonably necessary for the purposes of providing the website or services to you. We use third parties to supply the hardware infrastructure, storage and associated services necessary for us to provide the website or service. All information submitted to third parties will be encrypted. By using our website or services you consent to our third-party service partners having access to your Personal Data.
• Personal Data we disclose to third parties. We follow strict guidelines in the storage and disclosure of information you have given us.

We may disclose your Personal Data to third parties:

• To the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling.
• If KnowledgeBrief Ltd and its assets are acquired by a third-party, in which case Personal Data held by it about its customers will be one of the transferred assets.
• If we are required disclose or share your Personal Data by law in connection with any legal proceedings or prospective legal proceedings; or in order to establish, exercise or defend our legal rights. This includes providing information to others for the purposes of fraud prevention and reducing credit risk.

In complying with legal processes, we strive for transparency. We will make reasonable effort, when permitted, to notify users of the website or services of any disclosure of their information, unless we are legally prohibited from doing so.

KnowledgeBrief Ltd will not pass on your personal data to third parties without first obtaining your consent.

The website or services contains links to other websites. We are not responsible for the privacy policies or practices of third-party websites.

Under what circumstances will KnowledgeBrief contact me?

Our aim is not to be intrusive, and we undertake not to ask irrelevant or unnecessary questions. Moreover, the information you provide will be subject to rigorous measures and procedures to minimise the risk of unauthorised access or disclosure.

Can I find out the personal data that KnowledgeBrief holds about me?

Access

KnowledgeBrief Ltd at your request, can confirm what information we hold about you and how it is processed. If KnowledgeBrief does hold personal data about you, you can request the following information:

• Identity and the contact details of the person or organisation that has determined how and why to process your data. In some cases, this will be a representative in the EU.
• Contact details of the data protection officer, where applicable.
• The purpose of the processing as well as the legal basis for processing.
• If the processing is based on the legitimate interests of KnowledgeBrief Ltd or a third-party, information about those interests.
• The categories of personal data collected, stored and processed.
• Recipient(s) or categories of recipients that the data is/will be disclosed to.
• If we intend to transfer the personal data to a third country or international organisation, information about how we ensure this is done securely. The EU has approved sending personal data to some countries because they meet a minimum standard of data protection. In other cases, we will ensure there are specific measures in place to secure your information.
• How long the data will be stored.
• Details of your rights to correct, erase, restrict or object to such processing.
• Information about your right to withdraw consent at any time.
• How to lodge a complaint with the supervisory authority.
• Whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract, as well as whether you are obliged to provide the personal data and the possible consequences of failing to provide such data.
• The source of personal data if it wasn’t collected directly from you.
• Any details and information of automated decision making, such as profiling, and any meaningful information about the logic involved, as well as the significance and expected consequences of such processing.

Right to deletion, rectification and data export

We permit you to delete, rectify and export information you have provided to us, subject to our Terms & Conditions and our legal obligations.

Retention

We retain Personal Data for as long as we provide the website or services to you. For the purposes set out below we may keep some data after your account is closed or you cease using the service.

After you have closed your account we may retain Personal Data where reasonably necessary to comply with our legal obligations (including law enforcement requests), meet regulatory requirements, maintain security, prevent fraud and abuse, resolve disputes, enforce our Terms & Conditions, offer new features you may be interested in, or complete your request to stop receiving further messages from us. If none of these obligations applies we will delete your Personal Data with 12 months of your account being closed.

We will retain non-personally identifiable information after you have closed your account.

What forms of ID will I need to provide in order to access this?

KnowledgeBrief Ltd accepts the following forms of ID when information on your personal data is requested:

• Passport
• Driving license
• Birth certificate
• Utility bill (from last 3 months)

How do I make a complaint?

If you have any complaints about our use of your information, contact us using the details at the bottom of this Privacy Policy or contact the UK supervisory authority — The Information Commissioner’s Office (“ICO”).

Our Complaints Policy is available here.

The data controller and contact information

The data controller responsible in respect of the information collected on our website or services is KnowledgeBrief Ltd, a private limited company registered in England with number 0545162 whose registered office is at: 85 Great Portland Street
London, W1W 7LT The data protection registration number is Z2841145.

For information on how to contact KnowledgeBrief, please visit our contact page.

Our data protection representatives can be contacted directly here:
Email (UK): [email protected]
Telephone (UK): 0204 5511855

KB DOC 1.2 Privacy Policy v5, 12/02/2021